DO YOU SHIP INTERNATIONALLY?
Yes, we currently ship to all over the world destination globally with our shipping partners DHL. Please note, orders will arrive within 5-7 working days, whilst outlying areas may take longer. TURKEY VAT is not charged.For European countries, you only need to pay VAT, it is sent with an A.TR certificate for customs tax exemption and deduction
What is micro-export?
Firstly, our prices include VAT and Customs Duty of your country. All taxes (VAT and CUSTOMS DUTY) of your Micro export shipents are paid by us.
1. Why should I become a member? Can I shop without becoming a member?
You can check out as a guest at www.noella.com.tr without signing up. But we suggest you to sign up for shopping in order to check your order tracking, get in contact with us and keep you updated about your order status.
2. Should I update my membership information?
We suggest you to update your membership information if any changes occur because the current information about your order will be shared on your contact information that you used while signing up.
3. I forgot my password, what should I do?
If you click the “Forgot password?” button and enter the email adress that you used while signing up, your new password will be sent to your email adress.
1. How can I shop at noella.com.tr?
You can start shopping right after signing up or login at www.noella.com.tr . If you wish you can search for the items that you are interested in, add to your shopping bag after choosing the color and the size and after that you can finish the shopping by adding your delivery and payment information.
2. Can I shop from anywhere in Worldwide?
You can easily shop from anywhere in Worldwide by visiting noella.com.tr
3. Do your prices include VAT and Custom Duty inclusive pricing?
Yes. The prices at noella.com.tr include VAT and Custom Duty Fee.
4. Can I send a gift at noella.com.tr?
Yes. On the checkout page the delivery and billing addresses are separated. You can add any address that you would like to send a gift. Thus the gift will be sent to the address you want.
5. Can I access noella.com.tr from mobile devices?
You can shop at noella.com.tr with your mobile devices at anytime and anywhere by downloading “ Noella ” application from the App Store for IOS devices or on Google Play for Android devices.
6. How can I be informed of opportunities at noella?
In case you allow us, we send you an e-mail regarding all opportunities to the given e-mail address, which you determine while registering within the certain periods. Please make sure you allow us to send e-mail to you and select e-mail notifications as on.
1. How do I pay? What are my payment options?
a. You can pay with a credit card of any bank for shopping at noella.com.tr.
b. You can pay with a debit card and in cash (ATM).
c. You can pay with bank transfer.
2. Can I pay cash on delivery when receiving the products?
There is no option yet to pay with cash upon delivery.
1. Is online shopping at noella.com.tr safe?
During checkout, the information about your credit card is encrypted using 128bit SSL and it automatically goes to the bank that the payment transactions are made and check whether sufficient funds are available. During this process, your information is only sent to the bank and it is not stored by Deri Pazarlama San. Ve Tic. Ltd. Sti. All transactions for payment take place between the bank and your computer through our website or mobile application interface.
2. Do you store my credit card information?
Your credit card information is not stored by Deri Pazarlama San. Ve Tic. Ltd. Sti.
3. Is my personal information secure on noella.com.tr?
1. Terms & Conditions for the supply of products?
Products sold at noella.com.tr are limited in stock. After doing inventory control, if the products cannot be provided because of stock-out customers will be informed and the payment will be returned.
2. How long will it take to deliver?
All products sold at noella.com.tr are supplied from our Store and sent by cargo within 4 days. Estimated time of arrival is predicted within 1 up to 4 business days for Istanbul deliveries that are sent by cargo and 3 to 5 business days for other countries. The cargo company will deliver your order -on working days - between 09.00-18.00 to your chosen address. Please check our Distance Sales Contract for detailed information about delivery.
3. Will I pay shipping cost while receiving my order?
The products you have purchased from noella.com.tr are delivered free of charge.
4. Which cargo company will my order be delivered to?
The products you placed an order at noella.com.tr are delivered free of charge by our contracted courier company DHL Kargo.
5. Do you make deliveries anywhere in Worldwide?
Our distribution network is limited to DHL Kargo company. Currently orders are delivered by DHL Cargo to anywhere in Worldwide with micro-export.
6. What should I do if my order cannot be delivered to me by DHL Kargo?
Estimated time of your order will be within 3-5 working days for other Countries to your chosen address. If you cannot be found at delivery address on the day of arrival, the cargo company will leave an advice note to your door and your order will be delivered to the distribution office of the cargo company.
7. What should I pay attention to during delivery?
When the cargo is delivered to you, if there is any crush, deformation, wetness or damage on the package, open the box and check the condition of your products together with the deliveryman. If your products get damaged, do not receive them and ask the deliveryman to take the statement down. These products will be sent to noella.com.tr by the cargo company and will be exchanged by us.
1. Can I cancel my order at noella.com.tr?
If your order has not been delivered to the shipment, you can send your request by e-mail ([email protected]). After your order cancellation request has been approved, you will get a credit card refund if you paid by credit card. Refunds vary depending on the processing system of your bank. We request you to follow the situations through your bank.
RETURN & EXCHANGE
1. Can I return the products I purchased from noella.com.tr?
a. Our essential principle is to make you happy after shopping at noella.com.tr. If you want to return your product, we will be happy to help you as quickly as possible under the following conditions.
i. The products that their invoice date is not more than 30 days, product protection tape has not been opened, being resalable, the labels have not been used and ripped off can be returned to the address below ,with all the accessories, by filling out the form. Refunds that do not comply with the terms and conditions will not be accepted and will be arranged for you to pay upon delivery. For this reason, we recommend that you try your products as soon as possible without doing any damage while receiving them and for nonconforming products send a refund as specified above.
ii. You can send with DHL Kargo. For international orders, return shipping costs belong to the customer.
b. You will be notified by email when we get your returned cargo. After checking for eligibility of returned products according to the return conditions, the refunds (deduction of custom fee and VAT) will be sent to your bank within 2 (two) working days. Your refund will be made by your bank in the same way that you pay to your payment instrument. The pace of this process depends entirely on the processes of your bank.
Beskardesler 3. Sokak No:20 Post code:34149 Kazlıcesme/Zeytinburnu ISTANBUL-TURKEY
2. What are the Return Conditions?
a. The invoice date must not exceed 30 days.
b. The Product should be in its original condition with tamper seal stickers still intact.
c. The product protection tape should not be opened.
d. Product tags and logos, if there is any, should not be removed.
e. The product should be resalable for other customers.
Distance Sales Contract shared in our website; include all detailed provisions regarding return procedure.
4. How long will it take to get my refund?
a. After your returns come to our warehouse, they will be checked for eligibility and transactions, related to your appropriate products, will be completed within 14 (because of Custom) working days with a refund. You will be notified by email when your refund is completed by noella.com.tr After this stage, wait times for a refund will vary depending on your bank processes.